The current Facility Management and outsourcing industries are transforming due to the accelerating pace of change caused by globalisation. Organizations across the globe are continuously looking for effective way of working and innovative workplaces, including through the use of technology development and new collaboration models, to ensure great performances of the company.
Towards 2020 and beyond, a new era of business environment is emerging including the introduction of "agile organisation" concept. There will also be more trends that have significant impacts towards workplace and play important roles in determining companies' strategies to achieve its sustainable business objectives, supported with positive working culture and productivity, while ensuring their employees' long-term well-being in the workplace.
The ISS Group CMO/ Head of Group Marketing, Peter Ankerstjerne says: The concept of why and how we work is undergoing a dramatic change now, which is influencing both the way we are changing the organization and especially the way we are managing the workplace and the services supporting this. With the ISS 2020 Vision Capstone White Book, we are capturing the most important trends and developments underpinning this exciting movement.
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These are just some examples of trends showing the opportunities where Facility Management outsourcing in support of the workplace play vital roles in fulfilling the strategic objectives of their customers: from customer-facing roles (such as security cum meet-er greet-er/customer service, contact centre, receptionist, cleaning services) up to the back-end admin and support function roles. Outsourcing companies should be regarded as a strategic partner, instead of labour provider perspective. How the workspace be in the future, and how ISS can contribute to ensure corporate productivity be enhanced?
Join us for a discussion on how to create better workplaces at ISS Business Forum.